Head of ICT Operations

We're looking for a hands-on technology leader to take charge of ICT operations during a pivotal period of digital change at the Security Industry Authority (SIA). Reporting to the Deputy Director of Technology, Data \& AI, you'll lead a team of 10--12 technologists responsible for the SIA's Service Desk, Cloud \& Infrastructure, and M365 services --- keeping core digital operations reliable, secure and user-focused while the organisation delivers a major Digital Change Programme. You'll also play a key role in standing up technology services for a new Manchester office, including local service desk provision. This is a broad, senior operational role. You'll manage outsourced suppliers against SLAs and value-for-money standards, oversee an operational technology budget of c.£4--5m, and hold accountability for cybersecurity, risk management and compliance with data legislation across the SIA's ICT estate. You'll bring tight service management discipline --- incident, change and problem resolution --- while contributing to the wider Data \& Digital Strategy. We're looking for someone with a strong track record of leading and motivating technology teams, deep expertise in network management and secure infrastructure design, and solid grounding in information security, risk and compliance frameworks. You'll be a confident stakeholder manager, comfortable negotiating with senior partners and driving performance from third-party providers, with proven experience of release and deployment management and building robust cybersecurity practices. This role requires SC clearance and a minimum of two days a week in the office (Canary Wharf or Manchester), reflecting the visible, hands-on leadership the role demands --- particularly time with your direct reports. If you're an experienced ICT operations leader ready to take on a high-impact interim role at the heart of a major transformation programme, we'd love to hear from you.