Microsoft Copilot and AI Ops Engineer

**Summary** Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client's businesses. We are seeking a Copilot \& AI Ops Engineer who is passionate about building, operating, and optimising AI-driven solutions using Microsoft Copilot and Azure AI services. You will work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience. **Core to the Role** * Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases. * Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry. * Operate and monitor AI workloads to ensure reliability, performance, and responsible usage. * Support AI solution lifecycle including deployment, updates, and optimisation in Managed Services environments. * Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks. * Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value. * Apply governance, security, and compliance controls to AI workloads including data protection and access management. * Maintain technical documentation, runbooks, and operational procedures for AI services. **About You** You are an experienced engineer with strong exposure to Microsoft AI technologies and a passion for operating AI solutions at scale. You have a background in cloud engineering or support and are comfortable working in Managed Services environments, delivering continuous improvement and customer outcomes. **Professional Skillset** * Experience with Microsoft Copilot (M365 Copilot, Copilot Studio) and Azure AI services. * Working knowledge of Azure services including compute, identity, storage, and monitoring. * Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms. * Understanding of AI governance, security, and compliance including responsible AI principles. * Experience with monitoring, incident management, and operational support (ITIL practices). * Strong analytical and problem-solving capability with focus on automation and optimisation. **Qualifications** **Preferred Education and Experience** * 3--5 years' experience in cloud engineering, AI engineering, or application support roles. * Experience delivering or supporting AI solutions in enterprise or consulting environments. * Familiarity with Microsoft Fabric, Purview, or data platform technologies. * Experience supporting Copilot rollout, adoption, or enablement initiatives. * Bachelor's degree in IT, Computer Science, or related field. **Certifications** * Microsoft Certified: Azure AI Engineer Associate (AI-102) * Microsoft Certified: Azure Administrator Associate (AZ-104) * Microsoft 365 Certified: Fundamentals / Copilot related certifications (desirable) * Relevant cloud or AI certifications **Why Avanade** * Ongoing training and certification opportunities * Work on leading-edge Copilot and AI innovation programs * Global collaboration and career development * Inclusive and high-performing culture